Langat, Daniel Kipkirui, and Kiprop Kibos. “Mobile Banking Service Quality, Customer Perceived Value and Customer Retention in the Kenyan Banking Industry”. Journal of Social Sciences, Business and Technology (JSSBT) 2, no. 2 (December 31, 2021): 44–54. Accessed April 17, 2024. https://journals.cuk.ac.ke/index.php/JSSBT/article/view/70.